Terms & Conditions | Sana Maldives Pvt. Ltd. I Sana Travel and Tours

By placing an order or booking request with Sana Travel and Tours, either directly or on the www.sanatravelandtours.com website or through one of our customer services team over the phone, the purchaser declares his/her full and unconditional agreement to the present conditions of sale. All the products & services represented on this website are available as designated.

Processing of Booking Requests To ensure smooth delivery of your booking orders on the dates specified, we require complete, accurate details of the recipient, address details, postal code and contact number(s).

The orders will be processed only if full payment details are given or payments processed online. We accept payment by all major credit cards. We cannot accept orders from customers under the age of eighteen (18) years. If you are experiencing any problems processing your order/payment, please email our helpline at saleem@sanatravelandtours.com

By clicking the ‘Book Now’, ‘Check Availability’ or ‘Send Enquiry’ button(s) on the booking order forms; you are consenting to accept our Terms and Conditions. Changes to these terms and conditions may be made from time to time. The latest terms and conditions will be displayed on the sanamaldives.com and sanatravelandtours.com

Availability & Pricing We always try and ensure that all details, descriptions and prices which appear on this website are accurate. However, errors may occur. If we come to find out any error in the price of any item/room category, you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your booking order at the correct price or cancelling it. If we face failure in contacting you we will treat the order as cancelled. All prices advertised on the website are subject to change without notice.

Cancellation Policy

 When a customer places an order or booking request at sanatravelandtours.com website or over the phone, he/she is to receive a confirmation by email/fax / SMS, which will be considered as a contract. In case that the customer requests cancellation, they will be charged a cancellation fee as will be communicated before order confirmation.

  • To cancel a confirmed reservation after 40 days, charges will be 25% of the total stay (as per booking).

  • To cancel a confirmed reservation after 25 days, charges will be 100% of the total stay (as per booking).

Consumer Rights; Sana Maldives is fully committed to providing its customers with the best possible service. In any event, if you are not satisfied with the service that you have received please let us know via email and your complaint will be investigated. If we are convinced that your complaint is genuine, a suitable replacement or refund may be given. This does not affect your statutory rights as a consumer.

DISCLAIMER 

THE SERVICES AND MATERIALS ON THE SITE ARE PROVIDED “AS IS.” TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE, AND OUR PARTNERS, PROVIDERS OR DISTRIBUTORS, DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO: (1) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND TITLE TO ANY OF THE SERVICES AND MATERIALS PROVIDED ON THE SITE; (2) ANY WARRANTIES THAT THE FUNCTIONS CONTAINED IN THE SERVICES AND MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (3) ANY WARRANTIES REGARDING THE USE, OR RESULTS OF THE USE, OF THE SERVICES AND MATERIALS ON THE SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, TIMELINESS, OR OTHERWISE. YOU ALONE ASSUME ANY AND ALL COSTS ARISING IN CONNECTION WITH YOUR USE OF THE SITE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY WITHOUT LIMITING THE GENERALITY OF ANY LIMITATION OF LIABILITY SET FORTH IN OUR WEB SITE RULES AND REGULATIONS, WE AND THE SERVICE PROVIDERS ASSUME NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THIS SITE OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO OR AUDIO FROM THE SITE. IN NO EVENT SHALL WE OR ANY SERVICE PROVIDER BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH (A) ANY USE OF THE SITE OR CONTENT FOUND HEREIN, (B) ANY FAILURE OR DELAY, OR (C) THE PERFORMANCE OR NON-PERFORMANCE BY US OR ANY SERVICE PROVIDER, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES TO SUCH PARTIES OR ANY OTHER PARTY. SOME COUNTRIES AND US STATES DO NOT ALLOW LIMITATION OF LIABILITY, SO THE FOREGOING LIMITATION MAY NOT APPLY TO YOU.

By using this site, you signify your binding agreement to this PRIVACY POLICY & TERMS AND CONDITIONS. Sana Maldives Pvt Ltd and Sana Travel and Tours, Maldives reserve the right, at our sole discretion, to change, modify, add, or remove portions or all of terms and conditions at any time. Please check these Terms and conditions periodically for changes.

Your continued use of the Sana Travel and Tours Maldives website, or receipt of such changes by email or in writing, following the posting of changes to these Terms and Conditions constitutes your binding acceptance of these changes. Further, we may change any or all content on the Site, including, but not limited to, products, programs, and/or services described on or offered through our website, without prior notice and without liability.

You may reach us at:

Postal Address

Sana Maldives Pvt. Ltd.
Sana Travel and Tours, Maldives

Coralville C8-4D | Nirolhumagu
HulhuMale’ – 20057
Rep. of Maldives
Tel: +9607779249, 960 9993402
Email: saleem@sanatravelandtours.com